Smarter Egg

If you have an inbox in your office space for receiving incoming letters, faxes, memos and miscellaneous deliveries, then the chances are that you go through what’s in it on a regular basis and do something with its contents. You may elect to throw some stuff in the bin, file some things, put a few [...]

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Be Proactive? Is this a repeat of the Seven Habits of Highly Effective People?!
Not quite. But a fundamental principle that lies within Covey’s first habit is very appropriate here: ‘between stimulus and response lies the freedom to choose’. When it comes to e-mail, it appears many of us have given up that freedom to choose.
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E-mail has transformed how we communicate in the modern world. If you challenged someone in 1990 to send a detailed memo to multiple people located all over the world, their choices were limited. Most would have produced a paper letter, made photocopies and mailed/posted it to the actual addresses. Others would have faxed that letter [...]

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The BBC’s Money Programme recently spotlighted the ever-increasing workload associated with managing e-mail. When e-mail emerged as the primary means of business communication over a decade ago, only the most negative of pessimists could have forecast some of the alarming statistics quoted in this show:

We can spend up to half our working day going through [...]

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